Varme Kle guidelines

Sales

All orders submitted on our online store have to be paid by credit card before your order is executed. The goods are sent as quickly as possible on weekdays. By orders on holidays, the goods are not shipped until at workdays.

If the products are out of stock in Europe, please allow us to use about two weeks delivery time. 

You will receive a specified order confirmation by E-mail. Without specified E-mail from your side, confirmation will not be sent. The goods will of course be sent to your postal address anyway.

Modification or cancellation of orders

If you want to cancel the order, this must be done before it is registered with us. All cancellations must be in writing. Send an E-mail to mj@varmekle.com to see if it is possible to cancel before the order is processed. If the order has already entered the shipping process, we regret to inform you that changes or cancellations are no longer possible.

If you still want to cancel your ordered goods at this time, you must send back the goods once you've got them. This must be arranged in advance via E-mail. Remember that product that is used or soiled will not be eligible for cancellation/exchange. As a customer you are responsible for all shipping costs on returned orders, with the exception of damaged goods. Cancelled orders are treated as return.

Damaged or deteriorated product

Should you unlikely receive a damaged or defective item, please contact us immediately via E-mail.

Lost products during shipping

Normally, a tracking number will be sent to you via E-mail after the order is processed. The shipping company is responsible for the transmission and can track its location. If you don’t receive your product, please contact the shipping company or us and we will help you with this.

Replacement Terms

It is our policy to send replacement goods for items that may be defective/damaged from the factory. We reserve the right to withhold this until we have received the returned product from the customer. Goods that are destroyed by the customer are not replaced, read more on the points below.

Returns

Varme Kle accepts only new and unused products returned for refund within 14 days of purchase. If the product was purchased from an authorized dealer, please contact this company for a refund. A refund will be issued after the goods have been received and inspected by a representative of Varme Kle.

All products being returned and that are eligible for a full refund of the purchase price will be charged with the following deduction of purchase amounts: Possible shipping and handling charges. If we receive products without the return is approved by us, we reserve the right to send the product back to the customer for the customer's expense.

Please note that all returned items must be in new, unused and salable condition in original manufacturer's packaging. It should include all paperwork, parts and accessories to ensure full credit. If a product is purchased from one of the Varme Kle’s dealers or a third party website, contact your retailer for a refund.

Shipment

Shipments will not be made to PO boxes. Please provide a complete physical and delivery address in order to prevent any future delays on your order.

Protection of personal information

Varme Kle is dedicated to protect your privacy. Information collected is used to enhance web content, investigate potential problems and to help Varme Kle to generally understand how you are interacting with our site so that we can provide you with relevant products in the future.

Credit card information

We do not store information about your credit card. When you place an order, the information is encrypted and sent to the credit card company that verifies your account so that we can continue the booking process.

Our security work together to ensure privacy and to assist in protecting your personal data.

Privacy

Varme Kle may not rent, sell or share your personal information with others.

Varme Kle can collect E-mail addresses when users perform the following actions on our website:

• Placing an order
• Requesting an information or mailings
• Asking for feedback or support

How collected information is used:

• Send orders and information
• Receive payment for products and services
• Please contact users about orders
• Sending catalogs, mailings, newsletters or other promotional offers
• Assist users or give feedback on products and services
• Expand, adapt and improve your shopping experience